Shipping & Returns

 
 

Processing Time

The time needed to prepare an order for shipping varies. Non-custom items are typically ship within 5-7 days. Custom items are typically ready to ship within 7-10 days. For details, please contact us.

Returns and Exchanges

All sales are final. 

For Custom Items: When you receive a proof, it is your responsibility to review it for any errors, such as spelling, date, or punctuation.  Once your item has been approved and is sent to print, we cannot make any further changes. If your item has been sent to print with an error that you failed to correct during the proofing process, you will be responsible for any reprinting costs. If there is a printing error due to a mistake on our part, the item will be reprinted at no cost to you.

For Non-Custom Items: Exchanges are only available if the incorrect item was sent. In order to make an exchange, please contact us within 5 days of receipt.

Shipping

Shipping costs are included in your total.  All physical orders are shipped via UPS, FedEx, or the USPS, which may take between 3-7 business days depending on your location.  Once an order is shipped, we can no longer be responsible for its handling. A tracking number will automatically be assigned to the shipment, but we will have no access to information regarding progress of the shipment beyond the tracking information provided by FedEx.  Because we ultimately cannot control the final timeline of the shipment once it has been turned over to FedEx, we strongly encourage you to place your order as early as possible to avoid any delays. We are not responsible for any loss(es), delay(s), or damage(s) incurred during shipment.

Pick-Up

We do offer a Pick-Up shipping option. If you live locally and would like to pick-up your items, we are happy to accommodate you. Simply choose the Pick-Up shipping option during check-out. When your order is ready, we will contact you with details. Your order can be picked up 15 Reedy View Drive, Greenville, South Carolina, 29601.

Contact Us

If you have any questions about our Shipping and Return Policy, we're happy to help. Contact us at info@oliverhooperevents.com.